Applicant FAQs

Is there a fee to apply?

The $499 application fee will be used as your security deposit when your application is approved. It will be refunded if you are declined.

What is included in my rent?
  • Heat & water is included; power will be your responsibility.
  • Access to our gym facilities, rec room, dog park and playground!
  • Parking is available at an additional cost.
What lease terms do you offer?
  • We offer one year leases, however if you require a shorter term, we can accommodate on a case-by-case basis.
  • We also offer short term furnished rentals on a daily, weekly or monthly basis when suites are available.
How do I apply?

Check our website for availability and fill in the application or waitlist form.

  • For an application, you will require photo ID and payment of the $499 application fee. We will run a credit check and income verification is required (2 most recent paystubs or letter of employment).
  • Everyone that will be living in the suite must be listed on the application form and everyone over 18 must sign the lease document unless they are legally unable to do so.
  • For waitlists, we will contact you when a suite becomes available that fits your needs. You will then fill out the application and send in the $499 application fee.
Are you pet friendly?

We are cat & dog friendly (max 2 per unit) and do not have a size limit on dogs. No aquariums or caged pets allowed.

  • For cats, there are no monthly fees. There is a one-time non-refundable pet deposit of $150 per cat
  • For dogs, our fees are $35 per month per dog; no one-time deposit.
  • We also have a Pet-Free building
Do you have heated underground parking?
  • Yes! We have heated underground parking; 1 stall maximum per unit based on availability. 
  • We also have surface parking available for a lower monthly rate.

Future Residents FAQs

What do I need to do before I move in?

Sign your lease documents within 48 hours of receipt; a void cheque or direct deposit slip is required.

At least 48 hours before move-in:

  • Pay your full first months lease charges plus pro-rated charges (if applicable) as well as one-time cat fee (if applicable).
  • Provide insurance and power confirmation prior to move-in. Start date for both services must match date of move-in.
The Insurance Company is asking me questions about the building…
  • Liability amount: $2,000,000
  • Units per Building:
    • 4619 – 199 Street (Bldg 1) – 100
    • 4623 – 199 Street (Bldg 2) – 92
    • 4627 – 199 Street (Bldg 3) – 92
    • 4631 – 199 Street (Bldg 4) – 133
    • 4635 – 199 Street (Bldg 5) – 86
    • 4615 – 199 Street (Bldg 6) – 89
    • Total: 592 Units
  • Siding Materials: Vinyl Siding
  • Roofing Materials: Asphalt Shingle
  • Heating: Hot water boiler
  • Fire Hydrants on site
  • Fire Station 3.7kms from site
How do I book an elevator for move-in?
  • NOTE: holding the door open to the elevator without having it locked out may result in damage to the elevator that will be charged back to you.
  • Please email inquiries@VillageAtTheHamptons.ca for your 2 hour booking; 48 hours notice is required.
Who should I get internet through?

We have programs with both Shaw and Telus for you to get discounted internet. The contact information for them is:

  • Telus: 310-3343
  • Shaw: Coming Soon

Current Residents FAQs

What do I do in an emergency?
  • If you are experiencing an emergency, please call 780-628-2520. We deem an emergency as no heat, no water, water leakage that will result in damage to your suite or another suite or in the common areas, flooding and fires. If a tradesperson attends and discovers it is not an emergency, you will be billed a fee. This number is for emergencies only.
  • For non-emergencies (noise or smoking complaints and suspicious activity) after hours, please contact Night Patrol at 780-690-1057.
  • For non-emergencies (noise or smoking complaints and suspicious activity) during office hours, please submit a complaint online by clicking here
I have a balance on my account; how do I pay?

Please e-transfer payments@VillageAtTheHamptons.ca and include your building and suite number for faster processing.

How do I contact Night Patrol?

Night Patrol is available 11pm to 6am, Mon to Wed and Friday to Saturday. Please call (780) 690-1057 or email nightpatrol@VillageAtTheHamptons.ca for after hours concerns such as noise or smoking complaints and suspicious activity

I need something fixed; what do I do?

Please visit the Resident Care webpage and submit a maintenance work request. Click here,

Please note this is not monitored on weekends and holidays; if you have an emergency (fire, flood, no heat or no water) please contact 780-628-2520

Is smoking allowed on the property?
  • All buildings, including balconies, are non-smoking. Designated smoking areas are located outside and away from entrances.
  • No smoking includes no vaping, cigarettes and marijuana.
  • This is STRICTLY enforced and smoking outside designated areas may result in your eviction.
When is the gym and games room open?
  • The gym is open 4am to 11pm daily. The gym is located in Building 4 on the 3rd floor.
  • The games room is open 9am to 10pm daily. The games room is located in building 4 on the 4th floor.
I have a new pet! What do I do?

Please email our office to fill out an information form about your new furry friend at live@VillageAtTheHamptons.ca. Fees do apply.

  • We are cat & dog friendly (max 2 per unit) and do not have a size limit on dogs. No aquariums or caged pets allowed.
  • There is a one-time non-refundable pet deposit of $150 per cat; no monthly fees
  • Our fees for dogs are $35 per month per dog; no one-time deposit.
  • Building 4 (4631-199 Street) is PET FREE.
Where are the garbage and recycling bins located?
  • Please flatten all cardboard boxes to ensure there is room for everyone’s cardboard.
  • Recycling and garbage bins are located in both the north and south parking lot.
  • Please place all items inside the bins so they can be picked up. Items left outside the bins anywhere on the property will result in a minimum $200 fine.
I have a large item to dispose of; what do I do?

A large green bin is located in the south parking lot; please place your items inside.

What is permitted on my balcony?
  • A propane or electric BBQ and seasonal decorative items are permitted on your balcony.
  • Garbage and bottles are not allowed to be stored on your balcony.
  • All balconies must be in a presentable state
  • There is no smoking on your balcony or anywhere in your suite. Please use designated smoking areas.
I'm not planning to renew; what do I do?
  • Complete the Notice to Vacate form and return to the office or email to live@VillageAtTheHamptons.ca.
  • A move out package will be delivered to your suite after we’ve received your notice to vacate.
I need to break my lease; what do I do?
  • Review your lease for the obligations associated with leaving your unit before the end of your lease term.
  • Complete the Notice to Vacate form and return to the office or email to live@VillageAtTheHamptons.ca.
  • An email will be sent with your lease break options and a move out package will be delivered to your suite after we’ve received your notice to vacate.